약학회지
YAKHAK HOEJI
ISSN 0377-9556 (PRINT)
ISSN 2383-9457 (ONLINE)

Table. 4.

Table. 4.

Core contents of the in-depth interview

Paradigm Category Subcategory Concept
Causal condition Physical access restrictions Mobility difficulties Hard to go out alone

Discomport while using public transportation Too many stairs in public transportations
Cannot hear announcement due to noise

Financial burden Increase in expenditure Burden of medical costs
Expensive uninsured medical expenses

Decrease in income Quit a job after vision loss
Hard to find a job due to disability
Limited career choices

Time constraints Difficulty making time for medical use Cannot visit the hospital during business hours

Need a lot of time for medical use Multiple-visit required for treatment
Long waiting time

Contextual condition Restricting access to medical information Hard to get information Don't know where to get information
Not enough accessible information
Not available as Braille or text files

Standardized information provision Receive data that does not match their gender
Receive information applicable to non-disabled people

Past negative experiences Dissatisfied with medical service Drug side effects

Feeling intimidated Worried about secondary diseases or disorders
Situations where they have to depend on help from others
Negative gaze of other people around them

Central phenomenon Difficulty using medical services Limited choice of hospitals Choose a hospital close to home
Choose a Primary hospital rather than a tertiary hospital
To see a doctor who know their disorder and medical history

Problems with using facilities Large and complex hospital structures
Bump into obstacles in tight spaces
Difficult to use revolving door
Inefficient route when using medical services

Difficult to understand the treatment process Difficult medical terminology
No active communication efforts

Lack of communication between medical staffs and patient Explain to companion, not the patient
Coercive treatment

Problems with taking medications Unable to read medication instructions
Difficulty distinguishing drugs
Contents of medication guides were mistransfered through other people
No advance notice of drug side effects
Take the medicine prepared in advance before they get sick

Intervening condition Whether health care workers understand the characteristics of visual impairment Lack of understanding of visual impairment Instruction only verbally during treatment and examination
Explain only verbally during medication instruction
Conducting tests that are impossible for the visually impaired

Lack of consideration for the visually impaired Someone with opposite gender help changing their clothes
Unexpectedly pull and surprise them

Help or guidance provided by the hospital Insufficient help provided by the hospital No help when using medical services
No accompaniment service in hospital

Insufficient guidance Difficult to find a location sign
Difficulty recognizing the letters on the notice board

Action-interaction strategy Government support Support assistants Assistance services for the visually impaired
Taxi reservation system for the disabled
Prepaid voucher taxi

Financial support Support medical expenses for persons with disabilities receiving medical benefits

Services for the disabled Services being implemented by the institution Volunteer service in welfare centers and hospitals
In-hospital dispensing as an exception to the separation of prescribing and dispensing

Braille and voice guidance Smartphone app voice service
Braille service

Consequence Problems with assistant service Assistant service related issues Insufficient allotted time
Difficulty making appointments with assistants

Problems with braille and voice service Braille service related issues Not available braille service

Mobile voice service related issues Invasion of privacy
Read text files only

Support requests Provision of assistant services Assistant service in hospital

Provision of methods for distinguishing drugs QR codes on packaging
Large print of drug information

Provision of medical information Easily accessible information
Provide information by voice
Yakhak Hoeji 2021;65:386-404 https://doi.org/10.17480/psk.2021.65.5.386
© 2021 Yakhak Hoeji